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SHOEBACCA: Products & Services

Shoebacca is an online retail footwear comppany dedicated to helping families lead healthier lifestyles.To this end they sell more than 200 brands and 25,000 styles from the most popular athletic and outdoor shoes in the world.

They also sell fashionable styles from the most popular athletic and outdoor shoes in the world.They also sell fashionable dress shoes,sunglasses,bags and clothing and they cater for men,women and children.

SHOEBACCA: Company Background

Shoebacca is based in Irving,Texas and started in 2002 as a re-seller on the online auction site Ebay.After making a success operating on Ebay the two brothers who ran the company decided to re-launch Shoebacc as a full-scale company with their own website and it quickly became a leader in the footwear retail market.

But the seeds of Shoebacca were sown long before that.The two community-minded brothers began selling used brand-name athletic shoes to under-privileged families at local markets as well as shipping truckloads of shopes all over the world,primarily to third-world countries were the need was greatest.

Shoebacca is still dedicated to helping the community locally and nationally and they sponsor a new charitable program along with many high-profile partners called Giving Soles.

SHOEBACCA: Customer Feedback & Reviews

Customer Testimonials from the Shoebacca site.

I found the best price on Shoebacca and was delighted that they shipped the shoes and they arrived exactly when they said they would.I would definitely shop here again.Vivian E.

They carried shoes in my size which I couldn't find on any other site and for a fantastic price,at least $10 cheaper than all other sites.My order was shipped super quickly,express shipping was reasonably priced and I had my shoes in just a couple of days.I will definitely be a return customer.Daniel N.

My son was thrilled to get them and I was thrilled to get such a good deal,very fast shipping as well.I always check around for the best price and I highly recommend shopping with Shoebacca for their prices,customer service,quality top brands and special deals.GH

There are a large number of positie reviews on this site by happy customers.However there are a number of negative reviews on the Epinions website which has given this company a 2.5 rating out of 5 based on customer reviews.

SHOEBACCA: Business Credibility & Trustworthiness

Shoebacca has been a BBB accredited company since 12/6/2010 and they are rated A-.They have been given this ratging due to the fact that 16 complaints have been made against them in the last 3 years,9 in the last 12 months.

The complaints were broken down as follows.

Advertising/sales 1

Billing/collection issues 2

Delivery issues 1

Problems with product/service 12.

The complaints have all been resolved with the help of BBB who found the business made good faith effort to resolve them.There have been 4 complaints from a customer who is not satisfied with the business response and the outcome of the complaint.

Because of their charitable work Shoebacca has been featured in a number of newspapers and magazines.

Stella Service has rated Shoebacca Excellent, the company was awarded the Stella Service Seal in June 2011.This seal is given to online stores with a proven track record of online service.Stella Service found the outstanding areas at Shoebacca were

SHOEBACCA: Website Popularity & Google Ranking

Alexa has a global traffic rank of 80,511, the global rankings are

USA 17,932

India 173,410

Israel 8,814

and there are 693 sites linked in.

Alexa has found the estimated global internet users who visit this site is rising. In the last 7 days it has gone up 2% as opposed to -1% in the last month and -21% over a three month period.

The average load time is slow 2,518 seconds,79% of sites are faster.

The Google page rank for Shoebacca is 4 out of 10.

SHOEBACCA: Social Media Presence

Shoebacca's media presence is excellent.They Facebook on April 16th 2008 and have 25,301 likes as well as 11,108 talking about the site.They have a 10% coupon on their page and it is updated regularly.

On Twitter they have 1500 tweets,1163 followers and 502 people following.The page is updated most days and there are a lot of nice color pictures.

Shoebacca has a page on Google + which has a number of amusing photos with captions,also news of their charity work and other news.

They are also on Pinterest,the online pinboard and also on You Tube where they have 43 subscribers to Shoebacca TV.They have been on You Tube since August 2nd 2010 and the last activity was on April 20th 2012.

SHOEBACCA: Website Security & Safety

Shoebacca is a safe site as it has been Norton Secured since August 9th 2010 which means it has an SSL Certificate and an https:prefix on personal and finacial information which is encrypted using SSL before transmission.

It is also a Licensee of the TRUSTe Privacy Seal Program which means the privacy statement and practices have been reviewed by TRUSTe and complies with their program requirements.

Carrying out the Google diagnostic test no information came up for this company.

SHOEBACCA: Pricing & Packages

Sample prices from Shoebacca

Shoebacca's prices are cheaper than most other online shoe retailers plus the fact they offer fast free shipping.

SHOEBACCA: Shipping Rates & Policies

Shebacca ships all over the world and in the US they offer free UPS ground shipping on all orders containing at least one non-outlet item per order.

If you order contains only outlet (reduced) items the order is shipped via UPS Ground for a low $5 flat-rate regardless of the number of outlet items per order.If you include at least one non-outlet order Shoebacca will waive the $5 flat-rate charge.

If you require your order quickly Shoebacca offers a 2-day air shipping option for a nominal fee.For International orders Shoebacca has partnered with International Checkout for International customers.

SHOEBACCA: Payment Methods Accepted

Shoebacker has various payment options for both US and International customers.They accept credit cards (International credit cards for overseas customers), Paypal or bank transfer.

PayPal is recommended as the most secure way to pay but you do have to have your own PayPal account to choose this option.

SHOEBACCA: Returns, Refunds & Exchange Policy

Shoebacca has a hassle-free return policy and you can return your purchase free of charge,providing it is unworn,free of charge for up to 365 days after the original purchase date for a full refund.

Outlet merchandise can also be returned but customers have to pay the return shipping rates.

The return policy for International customers is different as they are responsible for all return shipping rates.International customers wishing to return items should contact International Checkout by emailing

SHOEBACCA: Product images & screenshots
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